Frequently Asked Questions:
What is the return policy?
Access our return policy here.
What are the international taxes, duties, etc. that I have to pay?
None. You only have to pay for your domestic taxes, and shipping.
When will I receive my order?
Usually around 2-4 weeks. However, due to circumstances surrounding the COVID-19 virus, it may take longer.
What do I do if I never received my order/Don't like my order?
Contact our support, and we will help right away. We strive to meet your satisfaction.
How do I make changes to an order I’ve already placed?
Contact us, and we will be able to make changes, or simply cancel the order and re-order if you can.
Where are you located?
How do I contact your company if my question isn’t answered here?
Access our contact page here, or in the header.
Are your games authentic?
The games that we sell are actually remakes of the original Pokemon games, sourced from all over the world. We GUARANTEE that these will play and function the same as the original version, and if not, we offer free returns.